First time using Sanatoga Water but had heard from others how good they were. Now that I’ve experienced their services for myself I’m a believer!
Number of things they did that another competitor wouldn’t. First they assessed my equipment and found it to be in good working order (with a few tweaks) so I was able to save thousands of dollars as the competitor didn’t maintain existing equipment and gave me a quote for ALL new equipment. Next I had a request to unhook and turn off the water on Friday and come back on Monday so I could redo the sheetrock walls in that room as there had been leaking water for quite some time. Thank you for accommodating this request as I was able to remove some mold within the walls that I wouldn’t have known otherwise. Not sure the competitor would’ve been so flexible here. Our technician Gary came back out on Monday and had a bit more work than anticipated as we had replumbed to a single connection point to the house to make things easier and so we could reconfigure the space. Didn’t hear any complaints from Gary, he just jumped in and began working. Secretly I think he enjoyed working in a “new construction” area. In the end, as nice as we had cleaned up the room the plumbing he did and the care he took to keep a “clean” look was so much appreciated. The last thing was a tricky part for a quartz sleeve around a UV light I had purchased years ago and he didn’t have the right part and said he would be back. Since it was a unique part specific to that company they ended up contacting that company to get the right part. The point is that they go above and beyond to source the right parts for your equipment and they don’t “cut corners” and they also only charge you for what is actually used in your job, which you see on your detailed invoice. In the end, with their third trip to my house everything is in great working order and we couldn’t be more thrilled!!
Thank You Sanatoga Water, especially to Jes and Gary