Quartz Sleeve Replacement Cleaning

PLEASE READ:

ALWAYS consult with Sanatoga Water Conditioning before self-service for proper procedures.

EMERGENCY NUMBER

Quartz Sleeve Replacement Cleaning

Remove the lamp.

Shut off the water supply and drain all lines.

Remove lowest connection on the disinfection system and drain the UV chamber (use a smell bucket under the unit to prevent a spill) Note: on S12Q-PA and SSM-39 systems, the reactor is provided with a ¼” drain port. On this system simply remove the drain plug and allow water to drain into a bucket.

Remove aluminum gland nuts from the chamber, checking for the free-floating spring inside sleeve at opposite end to the lamp connection (do not allow quartz sleeve to fall).

Carefully remove the o rings from the quartz sleeve. As the o ring may tend to adhere to the quartz sleeve, it is recommended to replace the O rings annually.

Clean the outside of the quartz sleeve with a cloth soaked in CLR, vinegar or some other mild acid and then rinse.

Re-assemble the quartz sleeve with spring in the UV chamber allowing the sleeve to protrude an equal distance from both ends of the UV chamber.

Wet the o rings and slide onto each end of the quartz sleeve and reassemble the gland nuts (hand tight is sufficient).

Re-tighten all connections, turn on the water and check for leaks.

Plug in ballast and verify the POWER-ON LED is illuminated and ballast power-up sequence operates.

EMERGENCY?

We offer 24 hour emergency service. Call (484) 524-5802 for the technician on call.
If you would like to bypass your equipment, please read below for step-by-step instructions. If successful, you’ll be able to schedule your service appointment in the normal schedule and save money.

Newer water softeners and acid neutralizers have the bypass built into the back of the control valve.

Below you will find instructions on how to operate your water valves in the event of an emergency.

Your Neighbors Love Their Cleaner, Safer, Better Water!

Our dedication to our customers is continually rewarded with referrals and testimonials about our water quality solutions!

"Never disappoints! I've had two water tests conducted on my home. During the most recent John shared his knowledge and expertise on not only the Well tank pump that was in serious need of replacement but also options for my water softener. I never felt pressured to commit to something I didn't need. They made sure I had all the information and let me make a decision based on what made sense for me. Great experience from first call to final product!"

- Frederick S.

"We are new to the area and new to well water. We have used Sanatoga twice now - for routine maintenance and a water softener install. Juan is always on time and very attentive. We feel fortunate we have someone who cares about our house as if it were his own and a company we can count on in the years to come.
Thank you for excellent service!"

- John D.

"We have used Sanatoga Water Conditioning as a residential client as well as for our business customers for several years now. I could not be more happy with the customer service and professionalism that they provide. I always get a cheerful and helpful person on the other end of the line when I call the office, and the technicians who installed our water treatment system were clean, professional and answered all of my questions. I can definitely recommend Sanatoga, 5 Stars."

- Lori N.

      
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 4.9
 Excellent405 reviews
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   Tamie Taenzler 
 September 3, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Gary gave us a call and was actually able to come early. We always appreciate that. He did a great job!
  
 
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   Rosemary Shellhamer 
 September 2, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Regular maintenance, all was good, technician was friendly and thorough.
  
 
     Posted on Google  
   
   C J 
 August 27, 2026
 
 
 Trustindex verifies that the original source of the review is Google. It's always nice to see JD.  He's always so helpful and cheerful! Thanks, JD!
  
 
     Posted on Google  
   
   Bernard Jurgelewicz 
 August 24, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Excellent instalation service and customer service
  
 
     Posted on Google  
   
   James Boyle 
 August 18, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Very knowledgeable and understanding.
  
 
     Posted on Google  
   
   Jim Fiorini 
 August 11, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Juan was right on time and called 20 minutes before arriving. He did a great job and was very considerate. Highly recommended
  
 
     Posted on Google  
   
   Dominick Staino 
 August 10, 2026
 
 
 Trustindex verifies that the original source of the review is Google. This company always does a great job with installation and great customer service.  I highly recommend them for all your water needs.
  
 
     Posted on Google  
   
   Amirali Shojaeian 
 August 8, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Gary and George were absolute professionals and excellent to work with. Highly recommend Sanatoga.
  
 
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   Sue Gengaro 
 August 7, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Was friendly, respectful, seemed to know his business, I said seemed since I don't know how the business works.
  
 
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   Dan Carlson 
 August 4, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Sanatoga Water has always been the best when it comes to service and addressing all of our water conditioning needs for softeners, neutralizers, and reverse osmosis filtration. They’re always on time, professional, no-pressure, and they take the time to answer any and all of my questions (in person and on the phone). This is the second home I’ve used them and will continue to rely on them! I can’t recommend them enough.