80 N. Charlotte Street
  Pottstown, PA 19464
  Phone: 610-326-9803



Why clean water matters
Signs of bad water
Solution for clean water

Water Softener FAQ´s

Q. How much and which type of salt will I use?          

A. Depending on water usage, a typical family of four will use about 50 lbs. of salt in a month. We recommend using solar salt (which comes in a blue bag) for your water softener.  You may also use potassium chloride instead of solar salt in your system if sodium intake is a concern (see below).  We do not recommend the use of any block or pellet type salt in these systems.


Q. How much salt should I keep in the salt tank? 

A. We recommend keeping the salt tank at least ½ full at all times, although you can keep it filled to the top if you want.


Q. Can I use something other than sodium chloride in the brine (salt) tank? 

A. Yes, you can substitute potassium chloride for the sodium chloride, but please read the warning label on the bag of potassium chloride before using it, as people with certain health conditions are not advised to use potassium chloride.


Q. Will there be salt or sodium in my water?  If so how much and will I be able to taste it? 

A. The process of softening water is called ion exchange- you are exchanging the hardness ions in your water for sodium ions. There should be no need for concern about sodium intake- in fact, in most cases the amount of sodium you get from drinking water is far less than you get from many other food items.  Some people may notice a difference in the taste of the water, but it is not salt, just the absence of the hardness minerals. Give yourself a chance to get used to the different taste of the treated water and if you feel you can taste the sodium, you can switch to potassium chloride instead of sodium chloride.

Q. How much does salt cost?

A. Typically, a 50 lb bag of solar salt costs around $6.00

Q.  If the softener reaches the number of gallons to backwash during the day, will it backwash right then and will I be able to use the water during this time? 

A. Your conditioner is pre-programmed to regenerate typically at2 a.m.  If the built in water meter tells the conditioner it is time to regenerate, it will wait until that time to do so.  You can use water while the conditioner is regenerating; however it will be untreated water, so it is best to try not to.

Q. Is water softener discharge harmful to my septic system? 

A. No!  Scientific studies have been done that show there is no harmful effect of water softener discharge to a septic system

Q. Should I change how much soap/ detergent I use?

A. Yes!  As a starting point, you should use about ¼ of what you are used to using of any laundry soap, dishwasher detergent, shampoo, etc. - that’s 75% less than normal.

Q. Will the build up in my pipes and appliances clean itself out? 

A. Over time the natural process of your now conditioned water running through the pipes will clean them out.  In some severe cases, it becomes necessary to either acid clean pipes or to replace them.

Q. Why do the screens in my faucets clog up? 

A. As you run clean, conditioned water through your pipes, the impurities that were built up inside of your pipes will break loose and cause faucet aerators and other screens to clog.  This is a temporary inconvenience and usually goes away in less than a week.

Q. What is that slippery feel I have in the shower? 

A. Now that the hardness minerals are no longer in your water and clogging your pores, your natural body oils are able to come to the surface of your skin and give you that smooth feel that you’re supposed to have. 

Q. What kind of maintenance am I expected to do?

A. Other than keeping the clock set to the proper time of day and keeping salt in the salt tank, there are no maintenance items.

Q. Can I temporarily bypass my softener if needed? 

A. Your conditioner is equipped with a set of bypass handles in the back of the control head that can be turned to bypass the unit if you wish, such as when you fill a swimming pool or other times when you don’t need treated water.

Q. Is softened water bad for my lawn? 

A. If the lawn is new, it would probably be best to bypass the conditioner while watering.  Although no studies have shown any harmful effects of softened water on vegetation, it is always better to err on the side of caution.